illuma Care Connections
Frequently Asked Questions — Imaging Center Providers
Who is illuma Care Connections?
illuma Care Connections works with health plans to drive quality patient care, and brings these Health Plan partners and the specialty networks together. Patients win, Health Plans win, and the specialty providers win. illuma Care Connections was originally conceived within the American Optometrist Association as a way to support Optometrists in their transition into medical practice as a response to health care reform.
What does it mean to ‘build the medical side of a practice’?
By working with Health Plan partners to conduct quality programs for patients with chronic diseases, illuma Care Connections helps coordinate care for these patients with imaging center network partners, bringing more medical patients to the these communities.
What does illuma Care Connections do for me?
As an independent provider, illuma Care Connections supports your technology needs to ensure compliance with quality programs, and works with health plans to schedule and see non-compliant patients who are in need of annual exams.
How will patients find out about my practice and get scheduled?
illuma Care Connections staffs a full time patient contact center that will be conducting patient outreach to patients that need annual exams. Once the patient is engaged, illuma Care Connections will schedule the patient with the practice that is most geographically convenient if they currently do not have a relationship with a provider.
How do you know if the patient has a relationship with another provider?
During the patient outreach process, our approved call experts ask the patient immediately if they currently have an imaging center and provider they would like to go to. If so, illuma Care Connections will schedule the patient with that provider. If not, illuma Care Connections will allow the patient to choose the location most convenient to them among the panel of credentialed providers.